When Will Companies Let Workers Back Into the Office


Even as President Trump has stated “we have to get our country open again,” a lot of company America is in no rush to return staff to their campuses and skyscrapers. The corporations are racing to not be the first again, however the final.

An growing variety of them, which principally have white-collar staff, have just lately prolonged work-from-home insurance policies far past the shelter-in-place timelines mandated by state and native authorities.

Google and Facebook staff have been instructed Thursday that they might keep house till subsequent yr. Capital One knowledgeable 40,000 staff that they are going to be out by Labor Day and probably longer. Amazon is saying October. Nationwide Insurance is transferring extra aggressively than different corporations, shuttering 5 places of work round the nation and having its four,000 staff telecommute completely.

But even after the coronavirus no longer requires it, working from home is likely to retain a significant presence in corporate life. It will affect the shape of cities and the commercial real-estate industry, and change the culture at companies that for years have been building elaborate temples for their workers.

Some companies said there is another reason: Working from home is working out well.

“Working from home is a great thing for the company and for the employees, who don’t want to get back in cars and commute for two hours. That’s lost productivity,” said Joan Burke, the chief people officer of DocuSign, a San Francisco tech company that enables electronic agreements. “I see it happening way more often in the future.”

It is no coincidence that tech companies are in the front ranks of the stay-at-home movement. Their software promotes working at a distance. Tattoo parlors, bars and hairdressing salons, all of which need face-to-face interaction with customers, have no such luxury.

Now, even as states like Georgia and Illinois roll out phased re-openings, companies see a future for remote work. Gartner, the research firm and consultant, said its clients — mostly large firms that have little direct interaction with the public — expected as many as half their employees to work at home at least part time.

A broad shift could have major implications for traffic congestion, office culture and corporate profits. Smaller firms could draw on a much larger pool of potential workers who live beyond the radius of headquarters. And for some, it would erase the boundary between work and home.

There are risks to companies, too. Employee loyalty could become more tenuous, making retention more difficult. Managing could also become harder. But the bottom line exerts a powerful pull.

“There are real cost benefits to doing this, and companies are in a period where cost matters a lot,” said Brian Kropp, a Gartner vice president. “Even if employees who are working remotely are 5 percent less productive, companies can save 20 percent on real estate and end up with a higher return.”

Few are embracing the remote future as avidly as Zillow, the online real estate firm based in Seattle. It said on April 24 that its 5,000 employees could work at home until 2021.

Three months ago, Zillow had traditional views about the workplace. About 2 percent of its employees worked remotely; another 4 percent worked from home part of the time. Everyone else went in every day.

“I don’t see those numbers ever going back to where they were,” Dan Spaulding, Zillow’s chief people officer, said in an interview. “Our bias against working from home has been completely exploded.” He said employees have stayed engaged while at home and the company was “not seeing any discernible drop in productivity.”

Mr. Spaulding acknowledged that “there are pieces that are negative here. The Zoom calls are great on some days, not on other days, and downright atrocious for some kinds of collaboration.”

The open-office plan favored by Zillow and many other companies, however maligned, at least in theory encouraged a collaborative environment. Now they all need to think about reconfiguring to lower the risk of contagion.

“If we’re going back to the 1980s office for health reasons” — where everyone had an office with a door — “I don’t know how many employees are interested in that,” Mr. Spaulding said.

Progress was fitful. New York, Washington, Seattle and San Francisco flourished while other cities lagged. The disparity kept growing.

“Companies tried regional hubs, but it turned out you don’t want to be in Phoenix when all the decisions are made in San Francisco,” said Nicholas Bloom, a Stanford economics professor and co-director of the productivity, innovation and entrepreneurship program at the National Bureau of Economic Research.

“It’s hard to remain motivated or innovative sitting in your living room,” he said. “That sounds more like being a gig worker.”

That may be the fate of Nationwide Insurance employees in Gainesville, Fla.; Harleysville, Penn.; Raleigh, N.C.; Wausau, Wis., and Richmond, Va., whose offices will be closed permanently by Nov. 1.

Nationwide has 28,000 employees, about 20 percent of whom were already working remotely. The company said it was “permanently transitioning to a hybrid operating model.” Executives declined to be interviewed.

Other financial firms, which face more telecommuting security issues than other industries, are also beginning to push back return dates. Capital One said Tuesday that any return to offices this fall would be “slow” and “staggered.”

Amazon, which spent billions on its new Seattle urban campus, said on April 30 that employees are “welcome” to work from home until October. Facebook and Google made internal announcements Thursday that most employees could telecommute until the end of the year, but also said they would reopen offices this summer for employees who need to be there. The companies declined to comment.

“It’s easier to manage a company that is 100 percent remote than one where employees are 50 percent remote and 50 percent in the office,” said Robby Kwok, Slack’s senior vice president for people.

That’s because completely virtual companies need to write everything down for employees. Companies that combine the two approaches risk that some employees are more informed than others.

And in a world where crowds are now dangerous, Slack can help workers stay safe by keeping them at home. The earliest employees will return to the office is September, Mr. Kwok said.

“We have this community obligation to be the last to go back,” he said.



Source link Nytimes.com

Leave a Reply

Your email address will not be published. Required fields are marked *